Legal Center
Legal & Policies
Welcome to Ujao's Legal Center. Here you'll find our core policies and legal documentation.
Documents Index
For questions regarding these documents, contact operations@ujao-defined.com.
Privacy Policy
Last Updated: May 18, 2026
Ujao Defined respects your privacy and is committed to protecting personal data processed through our website, services, and products, including ujao.sai.
Information We Collect
- Name and contact details
- Business information you provide
- Messages or inquiries
- Website usage data (analytics)
When you interact with ujao.sai or with a business using ujao.sai, we may collect and process message content, contact details, lead information, appointment details, customer preferences, conversation metadata, CRM records, and technical logs needed to provide automated messaging, lead qualification, appointment booking, analytics, support, and human handoff services.
How We Use Information
- Respond to inquiries
- Deliver services
- Improve our systems
- Communicate updates
- Maintain security
- Deliver automated customer replies
- Qualify and score leads
- Save enquiries into a CRM or lead database
- Book and confirm appointments
- Notify businesses when human follow-up is needed
- Provide analytics and reporting
- Troubleshoot, secure, and improve the service
- Comply with applicable laws, platform policies, and user requests
Where our services interact with WhatsApp, Instagram, Facebook Messenger, or other Meta services, we aim to follow applicable Meta platform rules, WhatsApp Business Messaging Policies, and messaging consent requirements. Businesses using ujao.sai remain responsible for ensuring that their own customer communications, opt-ins, message templates, offers, products, and support processes comply with applicable laws and platform policies.
ujao.sai - AI Sales Agent and Meta Messaging Services
Ujao Defined provides ujao.sai, an AI-powered sales and customer engagement agent that helps businesses respond to customer enquiries, qualify leads, book appointments, follow up with prospects, and manage conversations across supported messaging channels, including WhatsApp, Instagram, and Facebook Messenger.
When a business uses ujao.sai, we may process customer messages and related information on behalf of that business in order to deliver automated replies, lead capture, appointment booking, lead scoring, CRM updates, analytics, and human handoff support.
Information We May Process Through ujao.sai
Depending on how a business configures its AI agent, ujao.sai may collect or process the following types of information:
- Customer name
- Phone number, WhatsApp number, Instagram handle, Facebook profile name, or other messaging identifier
- Message content sent by the customer
- Product or service enquiries
- Appointment date, time, and service preferences
- Location or branch preference, where relevant
- Budget, purchase intent, or qualification details voluntarily provided by the customer
- Conversation status, lead score, follow-up notes, and CRM records
- Technical logs needed to deliver, secure, troubleshoot, and improve the service
We only process information that is reasonably necessary to provide the messaging, automation, lead management, support, and reporting services requested by the business.
Use of WhatsApp, Instagram, Facebook, and Meta Services
ujao.sai may connect to Meta-owned platforms and services, including WhatsApp Business, Instagram, Facebook Messenger, Meta Business tools, and related APIs.
Where WhatsApp Business or other Meta services are used, the business using ujao.sai is responsible for ensuring that it has obtained all required customer permissions, notices, and opt-ins before sending business-initiated messages. This includes making sure customers understand the type of messages they may receive, such as support responses, appointment updates, product information, service updates, follow-ups, or relevant offers.
Ujao Defined does not sell customer message data obtained through WhatsApp, Instagram, Facebook, or Messenger. We do not use such data for unrelated advertising purposes. We use messaging data only as needed to provide, maintain, secure, troubleshoot, and improve the ujao.sai service.
Customer Consent and Opt-Out
Businesses using ujao.sai must only contact customers where they have a lawful basis to do so and, where required, customer opt-in or permission.
Customers may opt out of receiving messages from a business at any time by replying with words such as "STOP," "Unsubscribe," "Cancel," "Do not message me," or by using any other opt-out method provided by the business.
When an opt-out request is received, the business is responsible for respecting the request and stopping further non-essential communications. Ujao Defined may help implement opt-out controls where technically supported.
Automated Responses and AI Disclosure
ujao.sai uses automation and artificial intelligence to respond to customer messages. Depending on the business configuration, customers may interact with an AI assistant before speaking to a human representative.
We recommend that businesses are transparent with customers when automation is being used, especially where a customer asks whether they are speaking to a human or an AI assistant.
ujao.sai includes human handoff options. Where a conversation involves a complaint, sensitive issue, high-value enquiry, complex request, or a situation that requires human judgement, the agent may pause, escalate, or notify the business so that a human representative can take over.
Sensitive Information
Customers should not share unnecessary sensitive information through messaging channels. Businesses using ujao.sai should not request full payment card numbers, full bank account numbers, national ID numbers, passwords, one-time passwords, medical records, or other highly sensitive identifiers through WhatsApp, Instagram, Facebook Messenger, or similar messaging channels.
If a customer voluntarily shares sensitive information, we may process it only to the extent necessary to deliver the service, support the business, comply with law, prevent fraud or abuse, or protect the security of the platform.
Data Sharing
We may share or transfer information processed through ujao.sai only where necessary for the operation of the service. This may include sharing data with:
- The business that owns or operates the customer conversation
- Meta platforms and APIs where WhatsApp, Instagram, or Facebook Messenger are used
- CRM, calendar, analytics, hosting, automation, database, or communication tools connected by the business
- Technical service providers that help us host, secure, monitor, maintain, or improve ujao.sai
- Legal, regulatory, or security authorities where required by law or necessary to protect rights, safety, and platform integrity
We do not share one customer's chat information with another customer.
Business Responsibility
Businesses using ujao.sai are responsible for:
- Maintaining accurate business profile and contact information
- Obtaining proper customer consent before initiating messages
- Complying with WhatsApp Business, Instagram, Facebook, and Meta policies
- Providing customer support and human escalation where required
- Responding to opt-out, deletion, correction, or access requests from their customers
- Ensuring that their products, services, offers, and message templates comply with applicable laws and platform rules
- Avoiding prohibited, misleading, discriminatory, harmful, or unlawful messaging
Ujao Defined may suspend or limit access to ujao.sai where a business uses the service in a way that violates applicable law, Meta policies, WhatsApp Business rules, customer rights, or this Privacy Policy.
Data Retention
We retain ujao.sai conversation records, lead records, CRM data, logs, and related service data only for as long as reasonably necessary to provide the service, support the business, resolve disputes, improve security, comply with legal obligations, and maintain operational records.
A business may request deletion or export of its ujao.sai data, subject to legal, contractual, technical, fraud-prevention, and backup-retention limitations.
Security
We use reasonable technical and organisational measures to protect data processed through ujao.sai against unauthorised access, misuse, loss, alteration, or disclosure. These measures may include access controls, secure hosting, encrypted communications where supported, audit logs, role-based access, and restricted administrative access.
No online service or messaging platform can guarantee absolute security. Businesses and customers should avoid sharing unnecessary sensitive information through chat.
Customer Rights
Depending on applicable law, customers and business users may have the right to request access, correction, deletion, restriction, or objection to certain processing of their personal information.
Requests relating to a specific customer conversation should first be directed to the business that owns the customer relationship. Where Ujao Defined acts as a service provider or processor for that business, we will support the business in responding to valid requests where required.
Data Protection
We implement technical and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.
Third-Party Tools
We may use trusted third-party services (analytics, communication tools, hosting providers) necessary for business operations.
Contact
For privacy questions relating to Ujao Defined or ujao.sai, contact:
Ujao Defined
Kenya
Email: operations@ujao-defined.com
Website: https://ujao-defined.com
Terms of Service
Last Updated: February 24, 2026
By using Ujao's services or website, you agree to these terms.
Services
Ujao provides digital solutions including development, automation systems, analytics tools, and consulting services.
Acceptable Use
- Do not misuse services
- Do not attempt unauthorized access
- Do not disrupt systems
- Do not use deliverables for unlawful purposes
Payments
Projects begin after agreed payment terms. Failure to meet payment obligations may pause or terminate services.
Limitation of Liability
Ujao is not liable for indirect, incidental, or consequential damages arising from use of services.
Modifications
We may update these terms at any time. Continued use implies acceptance.
Remote Work Policy
Ujao operates as a fully remote digital solutions company.
Work Structure
Our distributed model allows efficient collaboration through structured systems, scheduled communication, and cloud-based tools.
Availability
Business Hours: 09:00-17:00 EAT
Response Time: Within 24 hours
Communication Channels
- Business email
- Scheduled calls
- Approved messaging platforms
Reliability Commitment
Our remote structure enables faster turnaround, streamlined operations, and consistent service delivery without compromising professionalism or accountability.
Service Terms / Engagement Policy
Project Workflow
- Consultation
- Strategy
- Development
- Review
- Delivery
- Support
Revisions
Revisions are limited to agreed scope. Additional revisions may require additional fees.
Client Responsibilities
- Provide accurate information
- Provide required assets
- Provide timely feedback
Delays in client response may affect timelines.
Cancellation
Projects may be terminated by either party. Fees for completed work remain payable.
Data Security Statement
Ujao prioritizes data security and confidentiality.
Measures include:
- Secure access controls
- Encrypted communication channels
- Restricted data access
- Secure storage systems
- Monitoring for vulnerabilities
We only collect data necessary to provide services and never sell client information.